Effective Date: February 24, 2025

Our Commitment to Your Privacy

At Golden Empire Real Estate Agency LTD ("Golden Empire," "we," "us," or "our"), we value your trust and are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and other online products and services (collectively, the "Services"), or when you otherwise interact with us.

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our Services.

1. Information We Collect

We may collect the following types of information from you:

A. Information You Provide Directly:

Contact Information: Name, email address, phone number, mailing address, and other contact details.

Property Preferences: Type of property sought (e.g., house, apartment, condo), desired location, budget, preferred features (e.g., number of bedrooms, bathrooms, amenities), and other relevant criteria.

Financial Information: Income, assets, credit history, employment information, and other financial details (only when necessary for transactions or financial services, and with your explicit consent).

Demographic Information: Age, gender, family status, marital status, and other demographic information.

Communication Data: Records of your interactions with us, including emails, phone calls, text messages, online chats, and other forms of communication.

User-Generated Content: Reviews, testimonials, comments, questions, or other content you submit through our Services.

Other Information: Any additional information you voluntarily provide to us, such as feedback, survey responses, or information provided when applying for a job.

B. Information We Collect Automatically:

Device and Usage Information: IP address, device type and identifiers (e.g., device model, operating system, unique device identifiers), browser type and language, operating system, referring URLs, pages viewed, clickstream data, and other usage data.

Location Information: We may collect information about your general location (e.g., city, state) based on your IP address or more precise location information (e.g., GPS coordinates) if you enable location services on your device and grant us permission.

Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and other tracking technologies to collect information about your browsing behavior and preferences. These technologies help us analyze trends, administer the website, track users' movements around the site, and gather demographic information about our user base. You can control the use of cookies through your browser settings.

C. Information We Collect from Third Parties:

Publicly Available Information: We may collect information about you from publicly available sources, such as social media profiles, public records, and other online sources.

Partners and Affiliates: We may receive information about you from our partners and affiliates, such as real estate agents, mortgage lenders, title companies, and home inspectors, to facilitate your real estate transactions and provide you with relevant services.

Data Providers: We may obtain information about you from third-party data providers to enhance our existing data and improve our Services.

2. How We Use Your Information

We use the information we collect for the following purposes:

A. Providing, Maintaining, and Improving Our Services:

* Process and fulfill your real estate requests, such as property searches, property viewings, scheduling appointments, submitting offers, and completing real estate transactions.

* Personalize your experience on our website and mobile applications by showing you relevant content, recommendations, and advertisements based on your interests and preferences.

* Communicate with you about your account, transactions, and other relevant information.

* Respond to your inquiries, provide customer support, and address any concerns or feedback you may have.

* Analyze usage data to understand how our Services are being used, identify trends, and improve the functionality and performance of our Services.

* Develop new features, products, and services that may be of interest to you.

B. Marketing and Communication:

* Send you marketing communications, such as newsletters, email alerts, promotional offers, and updates about our services, events, and industry news. You can opt-out of these communications at any time.

* Provide you with targeted advertising based on your interests and preferences.

* Conduct surveys and market research to better understand our customers and improve our services.

C. Legal and Compliance:

* Comply with applicable laws, regulations, and legal processes.

* Detect and prevent fraud, unauthorized access, security breaches, and other illegal activities.

* Enforce our Terms of Service and other policies.

* Protect our rights, property, and safety, as well as the rights, property, and safety of our users and others.

3. Sharing of Information

We may share your information with the following categories of third parties:

A. Service Providers: We may share your information with companies that provide services on our behalf, such as website hosting, data analysis, marketing automation, customer relationship management (CRM), payment processing, and other business operations. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.

B. Business Partners: We may share your information with our business partners, such as real estate agents, mortgage lenders, title companies, home inspectors, and other professionals involved in real estate transactions, to facilitate the buying or selling process and provide you with relevant services.

C. Affiliates: We may share your information with our affiliates for the purposes described in this Privacy Policy.

D. Other Parties with Your Consent: We may share your information with other parties when you give us your express consent to do so.

E. Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal process, or in response to a valid request from a law enforcement or government agency. We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. We use a variety of security technologies and procedures to help protect your information, including:

Encryption: We use industry-standard encryption technologies to protect your sensitive information, such as financial data, during transmission and storage.
Firewalls and Intrusion Detection Systems: We utilize firewalls and intrusion detection systems to monitor and prevent unauthorized access to our systems.
Access Controls: We restrict access to your personal information to authorized employees, contractors, and agents who need to know that information to operate, develop, or improve our Services.
Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Your Choices and Rights

You have certain choices and rights regarding the information we collect and how we use it. You can:

A. Access and Update Your Information: You can access, review, and update your account information at any time by logging into your account or contacting us directly.

B. Manage Your Communication Preferences: You can control the types of communications you receive from us by adjusting your preferences in your account settings or by following the unsubscribe instructions in our emails.

C. Opt Out of Marketing Communications: You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link in the email or by contacting us directly.

D. Control Cookies and Similar Technologies: You can manage your preferences for cookies and similar technologies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of ourServices.

E. Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

F. Request to Delete Your Information: You can request that we delete your personal information, subject to certain exceptions, such as when we need to keep your information for legal compliance or to complete transactions you have initiated.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe.

6. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete the information as soon as possible.

7. International Transfers

We may transfer your personal information to countries outside your home country, including countries that may not offer the same level of data protection as your home country. We take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website or through other communication channels. Your continued use of our Services

Exclusiva Island

By Golden Empire Real Estate LTD.

info@exclusiva-realestate.com

Şht. Ecvet Yusuf Cd,

Nicosia 99010

To delete your personal details contact: support@crm-ex.com